Clearing Browser Cache

When troubleshooting issues with any site, always exit your browser completely after clearing your cache before attempting to access the site again. In Windows, close all your browser windows; in Mac OS X, quit (Command-q) your browser.

Android

1. Select Menu, then More.

2. Select Settings.

3. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then OK to accept.

Chrome

1. Click the 3 dots (Pc) or exclamation point (Mac) in the upper right corner of the browser.

2. Choose Settings.

3. On the left side of the screen, choose: Privacy and Security

4. In the center of the screen, choose: Delete Browsing Data

5. Choose the time range All Time (recommended) or lesser time frame in the "Time Range" field.

6. Select all items (recommended) (e.g., Browsing history, Cookies and other site data, Cached images and files).

7. Click Delete Data.

Edge

1. Click the 3 dots in the upper right corner of the browser.

2. Choose Settings.

3. Under Clear Browsing Data click Choose What To Clear.

4. Select the items you wish to clear (e.g., Browsing History, Cookies and Saves Website Date, Cached Data and Files, Downloaded History and Form Data).

5. Click Clear.

Firefox

1. Click the hamburger (3 lines stacked) menu in the upper right corner of the browser.

2. Click Preferences (Mac) or Settings (PC).

3. Click Privacy & Security in the left menu bar.

4. Scroll down to Cookies and Site Data.

5. Click Clear Data…

6. Under When, select Everything (Recommended)

7. Choose what to delete (Cookies and site data, and Temporary cached files and pages, recommended).

8. Click Clear

Safari for Mac

1. Click the Safari menu, then Clear History...

2. In the Clear field choose All History

3. Click Clear History.

Safari for PC

1. Click on the Settings (Gear) icon in the upper right corner of the browser..

2. Click Reset Safari

3. Select the items you wish to clear. (It is recommended to check all items).

4. Click Reset.

Mobile Safari for iOS (iPhone, iPod touch, iPad)

To clear cache and cookies:

1. From the home screen, Select Settings > Safari.

2. At the bottom of Safari's settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache.

3. Confirm when prompted.

To clear history:

1. From the home screen, tap Safari.

2. At the bottom of the screen, tap the Bookmarks icon.

3. In the lower left, tap Clear.

4. Tap Clear History.